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How We Protect Your Account and Your Data

Your account with us is built on clear, enforceable terms. We handle your deposits, withdrawals and personal information with documented security steps.

DANA, OVO, GoPay and QRIS secureWithdrawal verification on fileAccount access logged and audited
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How to Reach Us About Legal or Account Issues

Live Chat Support Open the chat widget inside your account lobby during business hours. Our team responds to legal queries, account lockouts and payment disputes within two hours on weekdays.
Email Escalation Send formal requests to our legal inbox. Include your account ID, deposit method and the specific issue. Responses come within 48 hours on business days.
Account Support Line Call our support desk Monday to Friday, 09:00–18:00 Jakarta time. Ask for the legal or account services team to discuss withdrawal holds, data requests or terms clarification.
YOUR DATA, YOUR CONTROL

How We Secure Your Information and Account

Account Encryption

Every login is transmitted over TLS 1.3. Your password is hashed, never stored in plain text. Session tokens expire after 30 minutes of inactivity to prevent unauthorized access.

Payment Data Isolation

DANA, OVO, GoPay and QRIS credentials are never stored on our servers. Transactions are routed through payment processors; we keep only transaction IDs and settlement confirmations.

Withdrawal Verification

Before any payout, we cross-check your withdrawal address against your deposit source. Large withdrawals trigger a phone or email confirmation step to prevent fraud.

Cookie and Tracking Policy

We use session cookies for login and analytics cookies to track lobby behaviour. You can clear cookies anytime; your account remains accessible with your username and password.

Data Retention

We retain your account history, transaction logs and communication for five years after your last login unless you request deletion where local law permits.

Data Access Requests

Email our support team with your full name and account ID to request a copy of your personal data. We respond with a portable record within 14 business days.

What You Need to Know About Our Legal Framework

Your account remains active and your balance is preserved. We do not close dormant accounts or charge inactivity fees. However, if your account shows signs of unauthorized access, we may lock it pending your verification.

Yes, where local law permits. Send a written request to our support team with your account ID. We will delete non-essential data after five years unless we are legally required to retain it longer for compliance.

We never store your payment credentials. Transactions route through encrypted channels to official payment processors. We retain only transaction confirmations and settlement records tied to your account.

If you report a withdrawal you did not authorize, we investigate within 24 hours. We cross-check your account logs, IP history and payment method. Reversals are processed back to your original payment rail within 3–5 business days.

We do not sell your data. We share minimal information with payment processors and licensed financial partners only when required to process transactions or comply with local law.

We review our terms quarterly and notify you of material changes 30 days before they take effect. You can accept the new terms or request account closure without penalty.

We send you an email explaining the reason and next steps. Most reviews take 24–48 hours. You can contact our support team immediately to provide additional verification or documents if needed.

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